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Travelers’ Aid

Bali Hotels Association Issues Guidelines for Guests Affected by Mt. Kelud Explosion


Bali News: Travelers’ Aid
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(2/16/2014)

The Bali Hotels Association (BHA) has issued a statement expressing its concern and empathy for the thousands of people displaced from their homes and whose lives have been disrupted by the explosion of Mt. Kelud that began on Thursday, February 13, 2014.

That explosion has been linked to 3 deaths of people living in close proximity to the mountain and the temporary evacuation of thousands of local residents in East Java.

7 airports in Java were closed temporarily on Friday, February 14, 2014 due to the threat to aviation posed by volcanic dust resulting in the cancellation of hundreds of flights. Bali’s Ngurah Rai International Airport continued to operate normally but did experience a surge of stranded passengers unable to board flights with destinations to airports that remained closed.

As a precaution, Virgin Australia cancelled flight operations to Bali and Phuket on Friday and Saturday, February 14-15, 2014. Virgin Australia flight operations to Bali returned to normal on Sunday, February 16, 2014.

Meanwhile, airports closed in Java are returning to normal flight operations following the removal of volcanic dust from runways and parked aircraft.

Many BHA member hotels, some with staff members originating from the affected areas, are looking at how best to assist the nation-wide relief effort now underway for those affected by the disaster.
 
The BHA has issued the following guidelines its member hotels in dealing with the Mt. Kelud explosion in order assist travelers temporarily stranded in Bali:

  • Hotel guests needing to extend their stay should request their BHA member hotel to extend the Best Available Rate (BAR).
  • Contracted rates should apply for bookings made by a third party.
  • BHA members are recommended to accept without penalty or additional charge all bookings from guests delayed in their arrivals due to cancelled or delayed flights connected to Mt. Kelud’s explosion. Based on availability, this facility should be available for all affected rebookings until June 15, 2014.
Bali Hotels Association is encouraged by reports that conditions are improving across the affected regions of Java and prays that both residents and travelers will soon be able to recommence their daily lives without further inconvenience and hardship.


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