Bali Discovery Tours: Homepage
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Home Bali Contact Bali Practicalities Bali News Bali Services Bali Transportation Bali Sports Bali Excursions Bali Villas Bali Hotels
Home · News · Little Enthusiasm for Baliís Renovated Airport
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Bali Hotels
Bali Villas
Special Deals!
Packages
MICE Handling
Bali Excursions
Culinary - Dining
Guided Tour
Bali Spas
Bali Sports
Diving
Golf
Bali Transportation
Car Rental - Selft Drive
Private Jet Charter
Bali News
Bali Services
Bali Practicalities
Bali Contact
Bali Career
Home
 
Bali Update
Subscribe to our free weekly newsletter!
 
PATA header
PATA Gold Award 2007
Bali Update
PATA Gold Award Winner 2007
 
Bali Contact
Bali Discovery Tours
Komplek Pertokoan
Sanur Raya No. 27
Jl. By Pass Ngurah Rai,
Sanur, Bali, Indonesia

Tel:
++62 361 286 283

Fax:
++62 361 286 284

U.S.A. Fax:(toll free)
1-800-506-8633

U.K. Fax:
++44-20-7000-1235

Australian Fax:
++61-2-94750419

24h:
++62 812 3819724

Bali Discovery

SITE PATA ASITA
Bali News

Little Enthusiasm for Baliís Renovated Airport

Public Forum Present Numerous Complaints on Operation of Baliís Revamped Airport


Bali News: Bali, Indonesia, Bali, Indonesia, Ngurah Rai International Airport, Gusti Ngurah Ardita, Ngurah Wijaya, GIPI, Angkasa Pura I
Click Image to Enlarge

(4/27/2014)

A public forum organized by the Bali Tourism Board on Tuesday, April 22, 2014 to discuss service and conditions at Bali’s Ngurah Rai International Airport brought a shower of strong criticism from stakeholders in the Island’s tourism industry concerned with the many complaints about the airport received form the traveling public.

The meeting, attended also by representatives of the airport authority PT Angkasa Pura I, raised a number of concerns, including:

  • Leaking roofs inside the terminals.
  • The recent increase in the international passenger service charge to Rp. 200,000 and plans to soon increase the domestic passenger service charge to Rp. 75,000.
  • The inferior overall quality of facilities and services at Bali’s airport as compared to competing destinations in the region such as Singapore, Kuala Lumpur and Bangkok.
  • The oftentimes brusque speech and offhand manner of security personnel at the airport, who need to be tutored in passengers relations skills.
  • Long delays and lines at immigration counters, both during the embarkation and disembarkation process, despite 24 total counters now in place.
  • The high cost of “fast immigration service” now sold to speed customers through the arrival process.
  • The overuse of the airport’s public address system instead of silent, screened announcements.
  • Poor quality and unclean public restrooms.
  • A lack of trolleys for luggage.
  • Poor money changer facilities.
  • Poor taxi service
  • The widespread presence of brochures from unlicensed and illegal travel operators and spas distributed at the airport.
  • The requirement to pay parking fees even when passengers are only being dropped off and no parking is involved.
  • The need for designated drop-off and pick-up zones.
Representing Angkasa Pura at the forum was the general manager for Bali, I Gustu Ngurah Ardita.

Ardits told the forum that he is listening to all complaints and feedback, pledging to take remedial steps to make the airport operate properly.

Quoted in the Bali Daily (The Jakarta Post), the chairman of the Indonesia Tourism Association (GIPI), said: “The physical renovation of the airport’s buildings and facilities must be followed by improvements to its passenger services. Passengers must feel comfortable and safe when they arrive at an airport. This will reflect the condition of any destination, especially for Bali as an international tourist destination.”

Related Articles

We Get Mail!

Not Impressed with Bali’s New Airport

Paying More, Getting Less


© Bali Discovery Tours. Articles may be quoted and reproduced if attributed to http://www.balidiscovery.com.

       

 
Bali News by Bali Update
Subscribe to the Bali Update
Receive the latest news from Bali by email!



Our [Privacy Statement] explains how we handle the data you are providing.

 
Bali News by Bali Update
Explore the Archive of the Bali Update
Find related articles in our news archive!




or try to use Google Search :

Home · Bali Hotels · Bali Villas · Bali Excursions · Bali Sports · Bali News · Site Map · RSS

Bali News: More News
Showdown Ahead?
Groundswell of Opposition to Benoa Bay Reclamation Grows with Long March Through Downtown Denpasar on Sunday, May 22, 2016
(5/23/2016)
Something Fishy Going On
Two Celebrity Chefs Join Forces for a Lunchtime Seafood Fest in Ubud on Friday, May 27, 2016
(5/23/2016)
A Royal Obligation to Serve
Denpasar King Seized by Prosecutors to Begin Serving a 2.5 Year Prison Sentence for Fraud
(5/23/2016)
Pre-Dawn Fatal Crash
Melbourne Man Dies in Collision with Rubbish Truck
(5/23/2016)
And if Dreams Come True . . .
Join an Enchanted Day to Teach Children How to Make Fairy Houses on Sunday, May 29, 2016 at Trans Resort Bali
(5/23/2016)
Just a Month Away
Bali and Beyond Travel Fair in Final Count Down to Opening on June 22, 2016
(5/23/2016)
Stop Only Outside of the Box
Denpasar, Bali Police Introducing Yellow Box Junctions to Reduce Traffic Gridlock
(5/23/2016)
Ate Like Primate
Bali Zoo Offers Breakfast with the Orangutan
(5/23/2016)
The Indonesian Tourism Bucket List
TripAdvisor 2016 List of Most Popular Tourism Landmarks Dominated by Bali
(5/23/2016)
Avoiding Mayhem and Disaster
Bali Officials Study Disaster Mitigation In Darwin, Australia
(5/23/2016)
In Xanadu
Australian Property Developer Sent to Jail in Bali for Property Fraud
(5/23/2016)
Retaliation or Cost Saving
Lion Air Suspends 227 Flights Over One Month Period
(5/23/2016)
All [News]!