On Monday, January 19, 2004, Indonesia's Chief of Police, General Da'I Bachtiar, traveled to Bali to formally inaugurate the Bali Public Safety Services 9-1-1 Emergency Response Center.
Housed in an impressive physical structure costing Rp. 250 billion (approximately US$ 29.4 million) the 3-storey facility has at its heart a command center equipped with data screens, remote camera monitoring systems, and the latest communications gear.
Dial 112 Not 911
Modeled on similar systems in operation in the U.S.A., Europe, and Australia - any resident of Bali can now dial "112" (not "911," despite the name) and operators/facilitators manage a response by police, fire services and ambulances promised to happen all within minutes.
GPS Positioning System
As part of the new capabilities for heightened response by local police a total of 57 police patrol cars are now outfitted with Global Positioning Systems (GPS), allowing senior officers at the Center to instantly know the exact location of the nearest patrol car to an emergency scene. According to local press reports, the GPS positioning system is also linked to a special hand phone carried by the Chief of Police for Bali, allowing him to instantly monitor his officers' deployment in the field.
Remote Surveillance Cameras
Police will also be able to monitor around the clock a number of areas around the island through the installation of remote cameras with real time links to the Control Center. Initially 16 surveillance points are in operation including the Ubung Bus terminal, Kuta Beach, Kuta Square, Jalan Sudirman, Jalan Diponegoro, and the work areas of various elements of the police force.
Funds to build the Emergency Call Center were provided by Indonesia's Ministry of Social Welfare as part of the response following the terrorist attack of October 12, 2002.
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