The Directorate General of Immigration is studying the viability of reducing from three to one the number of steps required for nationals of countries required to purchase a visa upon arrival in Indonesia.
Ade E. Dachlan, the Head of Public Relations for the Directorate General of Immigration, has admitted that the citizens of the 21 countries required to line-up for visa must currently stand in three separate lines, necessitating prolonged periods of standing and walking for people arriving off international flights. Because of this, he told the Indonesian-language Bisnis Indonesia that steps are now being studied to reduce from three to one the number of processing desks in the purchased-visa-on-arrival process.
The current process requires those affected by the policy to stand in one line operated by banks to pay the US$10 (3 days) or US$25 (30 days) visa fee before proceeding to another desk where the visa is issued and then on the a final desk for final immigration clearance.
In order to increase the speed and efficiency of the processing of incoming tourists, the Immigration Department is examining the possibility of reducing the time and steps needed to pass the immigration process at Indonesia's international gateways.
The Process Takes Too Long
Meanwhile, a leading travel figure from Makassar and an official of the Association of Indonesian Tour and Travel Agents (ASITA), Nico B. Pasaka, has complained that processing of visa can take 2-3 hours
According to Pasaka, "the immigration service must be reduced to one step, eliminating the substantial time needed to travel between various counters in the airport and the separate banking counter."
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