In an innovative approach to total customer care - senior guiding and operational staff from Bali Discovery Tours undertook an intensive short-course in basic life support and first aid training provided by the Medical Education Development and Technology Department of the Bali International Medical Center (BIMC) on Saturday, February 19, 2005.
Conducted in the modern conference and education center of the BIMC, 15 guides and operational staff were provided with intensive "hands-on" training in the latest protocols for managing a medical emergency.
Following assessment and actions steps definitely proven to save lives [ See: Local Hero: Wayan Yuni Sartika ], the Bali Discovery team obtained practical insights regarding effective crisis intervention that can save and sustain the sick and injured until trained medical staff can take over.
Using sophisticated technological monitoring and medical teaching aides the participants learned basic Cardio-Pulmonary Resuscitation (CPR) techniques, the Heimlich maneuver, first-on-the- scene-aid for major trauma cases, how to deal with victims succumbing to shock, procedures for handling burn victims, and other common major medical emergencies.
Also participating in the training was Bali Discovery Tours Operations Manager, M. Fathur Rozi who said, "I'm extremely proud that Bali Discovery Tours has pioneered first-aid training for its operational and guiding staff and think such training should be a required part of the official training for all guides working in Bali."
Rozi added, "the training provided was very impressive and the response from our guides was very positive. We select our staff based on their strong desire to help and assist visitors to Bali. This special additional training has given each of us a potentially invaluable tool in looking after the welfare of our guests."
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