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Sharpening Hotel Management Skills

Series of 4-Day Hotel Management Course Between October 2005 – July 2006 by Bali International Hotel Institute for Education and Training.

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Bali International Hotel Institute for Education and Training has launched a series of intensive 4-day International Hotel Management (IHM) programs to be held in Bali starting from October 2005 through July 2006.

Conducted by Barry Doesburg, a professional trainer with experience as a General Manager with a leading hotel chain, the program is targeted towards department heads as well as middle and senior managers actively working in a hotel environment with on-the-job assignments between sessions to ensure the lessons shared have an immediate practical application.

Held at the HotelKumala Pantai, the 4-day course, comprised of 30 hours of classroom work, is spread over a two week period. Divided into 8 modules, the training covers :

Personal Development – Addressing management style and techniques, time management, delegation, mental approaches to problem solving, and organizational behavior.

Strategic Planning - Creating company vision, values and mission statements. Assessing the competitive and operational environment of a hotel. Matching strategy with company culture. Setting and achieving goals and targets.

Organizing Resources - Creating responsibility through job descriptions. Making your hotel profit, quality and guest satisfaction oriented. Human Resources and hiring the right people for the right job. How to train and motivate staff. Setting operating procedures.

Leading Employees - Distinguishing the three roles of management. Developing leadership qualities and characteristics. Effective decision making. Running productive and efficient meetings. Improving communications. Negotiating. Building a team culture.

Controlling/Finance - How to use controlling to benchmark and improve service quality. How to analyze hotel results, and profit and loss statements. Improving GOP. Finance for non-financial managers.

Revenue Management - Think and work SMART. How to brainstorm to increase profit possibilities. Up selling techniques to improve the bottom line. Making yield a part of your organization's culture.

Crisis Management - How to be open to change and make it part of your operation. Awakening creativity to solve problems. Dealing with resistance to change. How to handle a financial crisis situation.

Individual Consultation - Every participant receives a private consultation with Mr. Doesburg on issues of personal career development.

A new course is held every month costing Rp. 4 million (approximately US$380) - covering course materials, coffee breaks, 4 lunches and a completion certificate at the end of the 4-week program. Each course is limited to a maximum of 15 participants.

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