Improving Sales and service Skills in the Front Office

(12/23/2006)

Conducted by Barry Doesburg, an hotelier and hospitality educator originally from Holland, a series of three separate one-day seminars will be held in early January that will help front-office staff learn essential sales skills addressing the need to "up-sell" and "cross-sell" in their contact with clients and guests.

According to Doesburg, who is a regular lecturer at the Bali International Institute for Education and Training, "once selling gets fun, sales get done!" His training helps front office and reservation staff develop their skills and knowledge to become competent salespeople. The training focuses on how to maximize sales to the guests you have and potential guests contact your hotel for information or reservations.

During each full-day course the following subjects will be address: ▪ Employees' impact on the average room rate and occupancy; ▪ The importance of product knowledge ▪ Effective means to analyze guests' needs ▪ Getting a customer focus – turning features into benefits ▪ Pro-activity in selling ▪ Turning requests into direct bookings with a higher average spend ▪ Applying cross-selling (e.g. restaurant, spa, bar, leisure activities) ▪ Games to increase self-confidence in selling ▪ Effective Selling Sentences

Three Dates – Three Locations

Barry Doesburg will conduct his improving sales and improving skills course on from 09:00 a.m. until 5:00 p.m. on the following dates:

▪ Sanur – Sector Bar and Restaurant on Tuesday, January 9, 2007

▪ Ubud – Alila Resort on Friday, January 12, 2007

▪ Legian – Bali Mandira Hotel on Tuesday, January 16, 2007

Cost

The cost of participation in each one day of training is Rp. 599,000 per person(approximately US$65) or Rp. 1,650,000 (approximately US$179) for a group of 3 participants from one hotel.

Price includes training, materials, lunch, 2 coffee breaks and a completion certificate.

For more information or to register telephone ++62-(0)361-733568 or follow the email link provided.