Bali Discovery Tours: Homepage
Bali Hotels, Bali Villas and Bali News from
Home Bali Contact Bali Practicalities Bali News Bali Services Bali Transportation Bali Sports Bali Excursions Bali Villas Bali Hotels
Home · News · Come Fly with Me!
Bali Hotels, Bali Villas and Bali News from
Bali Hotels
Bali Villas
Special Deals!
MICE Handling
Bali Excursions
Culinary - Dining
Guided Tour
Bali Spas
Bali Sports
Bali Transportation
Car Rental - Selft Drive
Private Jet Charter
Bali News
Bali Services
Bali Practicalities
Bali Contact
Bali Career
Bali Update
Subscribe to our free weekly newsletter!
PATA header
PATA Gold Award 2007
Bali Update
PATA Gold Award Winner 2007
Bali Contact
Bali Discovery Tours
Komplek Pertokoan
Sanur Raya No. 27
Jl. By Pass Ngurah Rai,
Sanur, Bali, Indonesia

++62 361 286 283

++62 361 286 284

U.S.A. Fax:(toll free)

U.K. Fax:

Australian Fax:

++62 812 3819724

Bali Discovery

Bali News

Come Fly with Me!

Consumer Survey Shows Widespread Disappointment with Services and Facilities at Bali's Ngurah Rai Airport.

Bali News:
Click Image to Enlarge


A survey conducted by the Indonesian Consumer Council Foundation (YLKI) of Jakarta and the Consumers Protection Bureau (LPK) in Bali reveals that 72.5% of the people who use Bali's Ngurah Rai International Airport are unsatisfied with the level of service provided by Island's sole airport.

In a public meeting on Thursday, August 30, 2007, to reveal the results of the survey and elicit comments on how to improve service at the Airport, the Chairman of LPK in Bali, I Putu Armaya, called on Ngurah Rai's management to improve both the facilities and services they provide to the public.

As reported in the Indonesian-language Bisnis Bali, of the 200 foreign and domestic respondents included in the survey only 27.5% said they were satisfied with the level of service provided at Bali's air gateway. Of the 72.5% who expressed dissatisfaction with the Airport's services, chief complaints centered on:

• Check-in procedures as relates to boarding procedures, excess baggage rules, schedules, confirmations and information access.

• Parking facilities

• Toilets

• Airport Service Charges

• Waiting rooms

• Flight delays

• Ticket inspections

• Baggage handling

• Transportation

• Baggage trolleys

• Immigration services

• Porter Service

Respondents suggested that the Airport’s management PT Angkasa Pura I improve the quality of manpower employed at Ngurah Rai to enhance skills, integrity and the credibility of those who earn their living at the facility.

Over Commercialized

A number of respondents complained of the over-commercialization of the airport and too many shops operating at Ngurah Rai.

The Airport's Management Responds

In responding to the criticism contained in the consumer survey, PT Angkasa Pura I's general manager in Bali, Suweta Putra said the input from the public must be greeted positively and used in plans to improve airports services and facilities.

He said plans were now underway that will enlarge passenger waiting room facilities and that he intends to soon invite members of the Indonesian Hotel and Restaurant Association (PHRI) and the Indonesian Association of Tour and Travel Agents (ASITA).

© Bali Discovery Tours. Articles may be quoted and reproduced if attributed to


Bali News by Bali Update
Subscribe to the Bali Update
Receive the latest news from Bali by email!

Our [Privacy Statement] explains how we handle the data you are providing.

Bali News by Bali Update
Explore the Archive of the Bali Update
Find related articles in our news archive!

or try to use Google Search :

Home · Bali Hotels · Bali Villas · Bali Excursions · Bali Sports · Bali News · Site Map · RSS

Bali News: More News
3 Mn to Visit Tanah Lot by Year’s End
Tanah Lot Hits Record Number of Visitors Despite Declining Domestic Visitor Totals
Clean and Green Bali
Ministry Of Energy and Asian Development Bank Sign MOU to Establish Clean Energy Center in Bali
An Obligation to Our Children Avoided
Underreporting of Hotel & Restaurant Taxes Estimated to Cost Badung Regency US$229 million Per Year
A Law that Few Obey
Lines of Oppostion Being Formed Over Plans to Change Bali’s Master Plan and Zoning Law
A Gram Will get You in a Jam
Chinese Woman Sentenced to Five Years for Bringing 0.88 Gram of Methamphetamines through Bali’s Airport
Becoming More, Appealing
Former Regent of Klungkung Gets Prison Sentence for Corruption Increased from 12 to 15 Years on Appeal
From Our Kingdom to the Middle Kingdom
Garuda Eying Direct Flights to Bali from Shanghai and Guangzhou
Bali’s Space Race
Bali’s Provincial Government Committed to Creating More Parks and Public Spaces
Being Understood by Chinese Visitors
Bali Guides Receive Mandarin Language Training
Visa-Free Countries to Indonesia Just Doubled
Nationals of 90 Countries Now Eligible to Visit Indonesia without a Visa
Cruise Control
Indonesian President Issues Decree to Ease Private Yacht Visits to Indonesia
Rolling Up the Welcome Mat
Immigration at Bali Airport Refuses 492 Foreigners Entry to Bali January-September 2015
All [News]!