Close
Bali Discovery Tours: Homepage
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Home Bali Contact Bali Practicalities Bali News Bali Services Bali Transportation Bali Sports Bali Excursions Bali Villas Bali Hotels
Home · News · Come Fly with Me!
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Bali Hotels
Bali Villas
Special Deals!
Packages
MICE Handling
Bali Excursions
Culinary - Dining
Guided Tour
Bali Spas
Bali Sports
Diving
Golf
Bali Transportation
Car Rental - Selft Drive
Private Jet Charter
Bali News
Bali Services
Bali Practicalities
Bali Contact
Bali Career
Home
 
Bali Update
Subscribe to our free weekly newsletter!
 
PATA header
PATA Gold Award 2007
Bali Update
PATA Gold Award Winner 2007
 
Bali Contact
Bali Discovery Tours
Komplek Pertokoan
Sanur Raya No. 27
Jl. By Pass Ngurah Rai,
Sanur, Bali, Indonesia

Tel:
++62 361 286 283

Fax:
++62 361 286 284

U.S.A. Fax:(toll free)
1-800-506-8633

U.K. Fax:
++44-20-7000-1235

Australian Fax:
++61-2-94750419

24h:
++62 812 3819724

Bali Discovery

SITE PATA ASITA
Bali News

Come Fly with Me!

Consumer Survey Shows Widespread Disappointment with Services and Facilities at Bali's Ngurah Rai Airport.


Bali News: Come Fly with Me!
Click Image to Enlarge

(9/1/2007)

A survey conducted by the Indonesian Consumer Council Foundation (YLKI) of Jakarta and the Consumers Protection Bureau (LPK) in Bali reveals that 72.5% of the people who use Bali's Ngurah Rai International Airport are unsatisfied with the level of service provided by Island's sole airport.

In a public meeting on Thursday, August 30, 2007, to reveal the results of the survey and elicit comments on how to improve service at the Airport, the Chairman of LPK in Bali, I Putu Armaya, called on Ngurah Rai's management to improve both the facilities and services they provide to the public.

As reported in the Indonesian-language Bisnis Bali, of the 200 foreign and domestic respondents included in the survey only 27.5% said they were satisfied with the level of service provided at Bali's air gateway. Of the 72.5% who expressed dissatisfaction with the Airport's services, chief complaints centered on:

• Check-in procedures as relates to boarding procedures, excess baggage rules, schedules, confirmations and information access.

• Parking facilities

• Toilets

• Airport Service Charges

• Waiting rooms

• Flight delays

• Ticket inspections

• Baggage handling

• Transportation

• Baggage trolleys

• Immigration services

• Porter Service

Respondents suggested that the Airport’s management PT Angkasa Pura I improve the quality of manpower employed at Ngurah Rai to enhance skills, integrity and the credibility of those who earn their living at the facility.

Over Commercialized

A number of respondents complained of the over-commercialization of the airport and too many shops operating at Ngurah Rai.

The Airport's Management Responds

In responding to the criticism contained in the consumer survey, PT Angkasa Pura I's general manager in Bali, Suweta Putra said the input from the public must be greeted positively and used in plans to improve airports services and facilities.

He said plans were now underway that will enlarge passenger waiting room facilities and that he intends to soon invite members of the Indonesian Hotel and Restaurant Association (PHRI) and the Indonesian Association of Tour and Travel Agents (ASITA).


© Bali Discovery Tours. Articles may be quoted and reproduced if attributed to http://www.balidiscovery.com.


 
UBUD WRITERS & READERS FESTIVAL
 
Bali News by Bali Update
Subscribe to the Bali Update
Receive the latest news from Bali by email!



Our [Privacy Statement] explains how we handle the data you are providing.

 
Bali News by Bali Update
Explore the Archive of the Bali Update
Find related articles in our news archive!




or try to use Google Search :

Home · Bali Hotels · Bali Villas · Bali Excursions · Bali Sports · Bali News · Site Map · RSS

Bali News: More News
Plain Spoken about Tourism
President-elect Joko Widodo Speaks to Bali About Tourism
(9/1/2014)
Bali Training the World’s Green Leaders
UN Secretary Ban Ki-Moon Visits Bali’s Green School and Praises it Revolutionary Commitment to Sustainability
(9/1/2014)
Walk a Mile in Their Shoes
Macbeth Footwear Teams Up with Solemen to Donate Shoes for the Poor
(8/31/2014)
Gypsy at the Wheel
Widespread Violation of Laws on Taxi Meter Use Damaging the Reputation of Bali as a Tourism Destination
(9/1/2014)
It's a Jungle Out There
Denpasar Zoning and Building Authorities Falling Miserably in the Enforcement of the Law
(9/1/2014)
Tough Rules for Hotel Permits in Kuta, Bali
Bali Stops Hotels on Postage Stamp-Sized Pieces of Land in Kuta
(9/1/2014)
For Fans of Fantinel
Six Outstanding Courses and Paired Wines from Fantinel of Northeast Italy at Ju-Ma-Na Restaurant – Banyan Tree Ungasan, Bali on Friday, September 19, 2014
(8/31/2014)
A Park for Pedestrians
Pedestrian Underpass at Ngurah Rai Monument at Bali Airport Set to Open in Early 2015
(8/31/2014)
We've Got Rhythm!
Bali's Famous and Inspiring Kecak Dance Has a Rich and Varied History
(8/31/2014)
Run for Someone Else’s Life
14th Chapter of Hard Rock Hotel Bali Rock ‘N Run 5 Kilometer Fun Run Sunday, November 2, 2014
(8/31/2014)
In Style and Safety to Gili Trawangan
Bounty Cruises Mounts Luxury Daily Departures from Bali to Gili Trawangan
(8/29/2014)
In Urgent Need of Connections
PLTU Celukan Bawang Aiming to Start Producing Electrical Power for Bali in December 2014 - a Year Behind Schedule
(8/31/2014)
All [News]!
 
Tourism and Transport Tourism Agents