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The Compensations of Air Travel

Indonesian Air Travelers Entitled to Range of Compensations from Air Carriers Starting from Mid-November 2011.


Bali News: The Compensations of Air Travel
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(10/9/2011)

By mid-November 2011, the Indonesian government will implement a new law to protect the interest of the consumer flying in Indonesia.

Under the terms of the Ministry of Transportation Law No. 77 of 2011:

  • When a plane is more than four hours late  each passenger must be paid Rp. 300,000 (US$33.50) in cash compensation.
  • Passengers are entitled to a 50% discount from the ticket price paid when an airline offers an alternate destination close to, but not the same as, their original intended destination.
  • Passengers diverted to alternate flight due to an airline delay cannot be asked to pay any additional charges this change incurs.
  • Lost baggage must be compensated at Rp. 200,000 (US$22.25) per kilogram to a maximum amount of Rp. 4 million (US$444)
  • Lost cargo must be compensated at a rate of Rp. 100,000 (US$11) per kilogram and cargo that has been damaged while in the airline’s hands must be compensated at Rp. 50,000 (US$5.55) per kilogram.
  • When an alternate flight is not offered and passengers are compelled to wait for the next flight, the airline must provide food and beverage refreshment, accommodation and ground transportation.
  • If a flight is cancelled, the airline is required to refund 100% of the original fare paid.
  • When passengers loses their lives while flying commercially in Indonesia, compensation in the amount of Rp. 1.25 billion (US$139,000) must be paid by the airline. An elaborated schedule of compensation is also in place for various levels of injury suffered by the flying public is in place.
Airlines are exempted from compensating passengers when flights are cancelled or delayed because of weather conditions or for technical problems outside the airline's control. Technical problems beyond the airline’s control would include the closure of an airport, airport disruption and delays caused by long lines of airplanes waiting for landing or take-off permission.


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