During a Seminar on meetings, incentives, conferences and exhibitions (MICE) conducted by the Indonesian Conference and Convention Association (INCCA) on Thursday, December 8, 2011, the Directorate General of Customs and Excise pledged to improve services to inbound flights and passengers coming to Bali.
As reported by Bisnis Bali, I Made Wijaya, the head of the Customs office at Bali’s Ngurah Rai Airport said his team was committed to provide a positive “first landing impression” for Bali’s international visitors.
While the Custom’s office is committed to its main task of preventing the importation of illegal goods and contraband, Wijaya said the overall service commitment of his corps is to provide a service “that is primarily dedicated to integrity, good communication and a good image.”
Special handling procedures and dedicated channels for delegates attending major conferences and event in Bali are also available to facilitate major events hosted in Bali.
While Made Wijaya said his department had fixed rules and procedures, this did not preclude special arrangements for VIP and VVIP guests attending major events in Bali. While all visitors must submit to Customs officials whose duty is to inspect all imported goods, this function can be modified and moved to areas outside the custom’s areas for VIP movements.
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