Garuda Indonesia has been named “Best International Airline” in an independent survey of all major international airlines performed by Roy Morgan.
The Roy Morgan Customer Satisfaction Survey ranked the Indonesian flag carrier ahead of other leading regional full-service carriers such as Singapore Airlines, Emirates and Air New Zealand when 91% of 3,943 respondents checked “very satisfied” when quizzed on Garuda’s products and services.
Quoted in The Jakarta Post, Bagus Y. Siregar, Garuda Indonesia’s senior general manager for Australia and the South West Pacific said: “We are thrilled to receive this award, as it endorses Garuda Indonesia’s transformation and progress toward becoming one of Asia’s leading airlines. This valuable recognition by our Australian customers motivates us even further to deliver the highest standards of service on the ground and in the air."
Garuda was also recently cited at the “World’s Most Improved Airline” in the Skytrax World Airline Awards in Hamburg, Germany.
In January Garuda Indonesia won the “Indonesia Most Admired Companies”Award" from Fortune Indonesia Magazine, recognizing the airline’s success in its transformational program.
The “Indonesia Most Admired Companies” award is based on surveys and researches as well as the public’s assessment of companies in Indonesia, which covers a number of aspects, including leadership, management system, innovation, financial performance, corporate social responsibilities (CSR), human resources development, the company’s readiness in “going global” and development of managerial team.
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