Humphrey Andreas Zuther, chief concierge at The St. Regis Bali Resort has been accorded full membership status in Les Clefs d’Or Singapore – an elite association of the world’s leading concierges employed at some of the world’s most highly regarded hotels and resorts.
Enrolled as an “adherent member” in the Les Clefs d’Or Singapore since 2009, Humphrey's proven expertise and adherence to the highest standards of the profession concierge allows him to now wear the coveted golden keys on his lapel
Commenting on the distinction, Zuther said: “I am the only member in Bali to achieve this status and I take it very seriously. I waited for 5 years for these keys and I am very proud of my accomplishment, but what that tells me is there is more work to be done. I must continue improving my knowledge, not only for the Bali clients but also the international market - each with different requirements.”
Les Clefs d'Or is an international network of men and women committed to assisting international travellers and tourist via their chosen profession as concierges. Each concierge prides him or herself on possessing an encyclopaedic understanding of their hotel and destination, able to impart inside information and expertise to their clients visiting on business or holiday.
Encouraging friendship and solidarity among its members, Les Clefs d'Or also emphasizes the need to continually improve professional skills.
By their Charter, Les Clefs d’Or members are always expected to be presentable, courteous, helpful, knowledgeable and experienced and, ideally, multi-lingual.
In order to qualify for membership in The Les Clefs d’Or an individual must have a minimum of 7 years experience in the hospitality industry and a minimum of 5 years in the capacity of a concierge.
Born in East Java, Humphrey Andreas Zuther joined Starwood Hotels & Resorts in 1993 in the Front Office and Reservations Department with the then named Sheraton Laguna Resort Nusa Dua, Bali. Excelling in his front office role and earning high praise for his guest handling skills, he became part of the concierge team at the rebranded The Laguna, A Luxury Collection Resort & Spa in 2006. In 2008 he was promoted to Assistant Chief Concierge and later, in 2010, to Chief Concierge.
In 2011, The St. Regis Resort Bali, a sister-hotel, enlisted Humphrey to benefit from the expert guidance of the Lead Butler, St. Regis Asia Pacific, Carlos Constanzo. Carlos quickly recognized Humphrey’s special gifts for bespoke service at the St. Regis where he manages a team of 4 concierges.
Married and with two sons, Humphrey mixes his love of travel with a serious interest in photography. Weekends in Bali are spent exploring the island with his boys, recording the beautiful aspects of the island with his camera. He uses these forays to also further sharpen his knowledge base, gathering new insights and information to be shared with his hotel’s guests.
Revealing the secrets of his success, Humphrey says “you must maintain the highest level of networking with concierges around the world to deliver to your guest that same experience wherever they may travel, but mostly, you’ve got to love what you do!”
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