Bagus Soediana, the head of the Bali Tourist Transport Association (PAWIBA) is calling on the managers of Bali’s Ngurah Rai International Airport to dedicate more time to explaining changing service standards to the public and travel industry during the period of rapid development now underway at the island’s sole air gateway.
Soediana says the many changes underway at the airport prompt many questions from tourist visitors. Because of this, he said changes in facilities and services need to be advised beforehand to all those who use the airport. Airport managers must communicate these changes to tourism stakeholder organizations such as the Association of Indonesian Travel Agents (ASITA), the Indonesian Conference and Convention Association (INCCA) and the Indonesian Association of Professional Conference Organizers (SIPCO) in order that these organizations can, in turn, inform their membership and clients.
The senior figure in Bali tourism said an improved level of communication between the airport authority and stakeholder organizations will also result in fewer complaints from the public.
Expanding on his theme, Soediana also called for the airport to be made user-friendlier through better signage and more information available to passengers.
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