Close
Bali Discovery Tours: Homepage
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Home Bali Contact Bali Practicalities Bali News Bali Services Bali Transportation Bali Sports Bali Excursions Bali Villas Bali Hotels
Home · News · Complaining at the Highest Level
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Bali Hotels
Bali Villas
Special Deals!
Packages
MICE Handling
Bali Excursions
Culinary - Dining
Guided Tour
Bali Spas
Bali Sports
Diving
Golf
Bali Transportation
Car Rental - Selft Drive
Private Jet Charter
Bali News
Bali Services
Bali Practicalities
Bali Contact
Bali Career
Home
 
Bali Update
Subscribe to our free weekly newsletter!
 
PATA header
PATA Gold Award 2007
Bali Update
PATA Gold Award Winner 2007
 
Bali Contact
Bali Discovery Tours
Komplek Pertokoan
Sanur Raya No. 27
Jl. By Pass Ngurah Rai,
Sanur, Bali, Indonesia

Tel:
++62 361 286 283

Fax:
++62 361 286 284

U.S.A. Fax:(toll free)
1-800-506-8633

U.K. Fax:
++44-20-7000-1235

Australian Fax:
++61-2-94750419

24h:
++62 812 3819724

Bali Discovery

SITE PATA ASITA
Bali News

Complaining at the Highest Level

Australian International Airlines Ranked in Terms of Fewest Passenger Complaints Received


Bali News: Complaining at the Highest Level
Click Image to Enlarge

(2/23/2013)

The Australian Airline Customer Advocate (ACA) has published a report comparing for the period July to December 2012 the Australian carriers flying internationally, measuring each airline in terms of the number of complaints received.

According to the statistics compiled by ACA, the winners and losers were:

  • Virgin Australia ranked best, with only 0.14 complaints received by the ACA for every 100,000 passengers carried.
  • QANTAS came in second-best with 0.16 complaints per 100,000 passengers flown.
  • Jetstar racked up 1.44 complaints per 100,000 passengers.
  • For cancellation and refund requests, Tiger Airways ranked worst with average 2.17 complaints per 100,000 passengers during the period June-December 2013.
ACA who serve the public by moderating complaints against the airlines say they received a total of 442 complaints during the July-December 2012 period. Of that total, 429 complaints were finalized with 283 in the passengers' favor. The average complaint took 14.3 days to resolve.

The ranking top complaints received by ACA were:
  1. Cancellation/refund request 31%
  2. Flight delay or cancellation 18%
  3. Fees or charges 16%
  4. Website 9%
  5. Terms and conditions 5% 


© Bali Discovery Tours. Articles may be quoted and reproduced if attributed to http://www.balidiscovery.com.


 
UBUD WRITERS & READERS FESTIVAL
 
Bali News by Bali Update
Subscribe to the Bali Update
Receive the latest news from Bali by email!



Our [Privacy Statement] explains how we handle the data you are providing.

 
Bali News by Bali Update
Explore the Archive of the Bali Update
Find related articles in our news archive!




or try to use Google Search :

Home · Bali Hotels · Bali Villas · Bali Excursions · Bali Sports · Bali News · Site Map · RSS

Bali News: More News
Arresting Drug Development
Denpasar Police Conduct Raids on Suspected Narcotics Dealers
(8/17/2014)
A Day and Night at the Museum
Morning Coffee at The Museum and Charity Dinner – August 30, 2014
(8/17/2014)
Kura Kura: New Local Travel Option in Bali
Bali Introduces New Kura Kura Shuttle Bus System for Tourist Visitors
(8/17/2014)
Bali Prepares to Fight Ebola
Classed as a Worldwide Epidemic by the WHO, Bali Puts Measures in Place to Handle Suspected Ebola Patients
(8/17/2014)
New Road for Tanjung Benoa?
Talks Continue on Construction of a Tanjung Benoa Ring Road in Bali’s South
(8/17/2014)
Leave it to a Professional
Tourism Leaders Call for their Next Minister to be Drawn from Circle of Professional Tourism Practitioners
(8/17/2014)
Mind Your “Qs” and “Pees”
Bali Tourism Transport Drivers Undergo Surprise Urinalysis
(8/17/2014)
Bless our Beasts
Bali Safari & Marine Park Seeks God’s Blessing on ‘Tumpek Kandang’ – a Day Dedicated to Animals
(8/17/2014)
Those in Peril on the Sea
2 Passengers Missing from Sunken Tourist Vessel Near Komodo Island
(8/17/2014)
Konnichiwa and Selamat Datang
Japanese Announce Visa-Free Policy for Indonesian Nationals; Indonesia Taking Steps to Reciprocate
(8/17/2014)
Medical Law and Ethics
World Association on Medical Law to Meet in Nusa Dua , Bali August 22-24, 2014
(8/17/2014)
A Great Notion for a Great Nation
Balidiscovery.com Shares its Thought on 69 Years of Indonesian Nationhood.
(8/17/2014)
All [News]!
 
Tourism and Transport Tourism Agents