Bali Discovery Tours: Homepage
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Home Bali Contact Bali Practicalities Bali News Bali Services Bali Transportation Bali Sports Bali Excursions Bali Villas Bali Hotels
Home · News · Complaining at the Highest Level
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Bali Hotels
Bali Villas
Special Deals!
Packages
MICE Handling
Bali Excursions
Culinary - Dining
Guided Tour
Bali Spas
Bali Sports
Diving
Golf
Bali Transportation
Car Rental - Selft Drive
Private Jet Charter
Bali News
Bali Services
Bali Practicalities
Bali Contact
Bali Career
Home
 
Bali Update
Subscribe to our free weekly newsletter!
 
PATA header
PATA Gold Award 2007
Bali Update
PATA Gold Award Winner 2007
 
Bali Contact
Bali Discovery Tours
Jln. By Pass Ida Bagus Mantra,
Jln. Pucuk 1 No. 70X
Denpasar, Bali
Indonesia

24h:
+62 (0)812 3819724
Tel:
+62 (0)361 464 032, +62 (0)361 471 0242

Bali Discovery

SITE PATA ASITA
Bali News

Complaining at the Highest Level

Australian International Airlines Ranked in Terms of Fewest Passenger Complaints Received


Bali News: Australia, Airline Customer Advocate, ACA, Jetstar, Tiger Airways, QANTAS, Virgin Australia, passenger complaints
Click Image to Enlarge

(2/23/2013)

The Australian Airline Customer Advocate (ACA) has published a report comparing for the period July to December 2012 the Australian carriers flying internationally, measuring each airline in terms of the number of complaints received.

According to the statistics compiled by ACA, the winners and losers were:

  • Virgin Australia ranked best, with only 0.14 complaints received by the ACA for every 100,000 passengers carried.
  • QANTAS came in second-best with 0.16 complaints per 100,000 passengers flown.
  • Jetstar racked up 1.44 complaints per 100,000 passengers.
  • For cancellation and refund requests, Tiger Airways ranked worst with average 2.17 complaints per 100,000 passengers during the period June-December 2013.
ACA who serve the public by moderating complaints against the airlines say they received a total of 442 complaints during the July-December 2012 period. Of that total, 429 complaints were finalized with 283 in the passengers' favor. The average complaint took 14.3 days to resolve.

The ranking top complaints received by ACA were:
  1. Cancellation/refund request 31%
  2. Flight delay or cancellation 18%
  3. Fees or charges 16%
  4. Website 9%
  5. Terms and conditions 5% 


© Bali Discovery Tours. Articles may be quoted and reproduced if attributed to http://www.balidiscovery.com.

       

 
Bali News by Bali Update
Subscribe to the Bali Update
Receive the latest news from Bali by email!



Our [Privacy Statement] explains how we handle the data you are providing.

 
Bali News by Bali Update
Explore the Archive of the Bali Update
Find related articles in our news archive!




or try to use Google Search :

Home · Bali Hotels · Bali Villas · Bali Excursions · Bali Sports · Bali News · Site Map · RSS

Bali News: More News
Stay Calm. Keep Calm. Itís Only a Volcano.
Editorial: Please Stop Talking About the Evacuation of Bali
(12/17/2017)
Expect No Warning
Indonesiaís Early Warning Tsunami Buoys Network Donít Work
(12/17/2017)
Waiters on the Water
Bali Stages a Waitersí Fun Run on Kuta Beach
(12/17/2017)
Anggun Sasmi: Making Bali Center Stage
Indonesian Singing Sensation Anggun C. Sasmi Boldly Stands with Bali
(12/18/2017)
From Ashes to Taxes
Bali Accommodation Owners Seek Tax Relief and Delayin Minimum Wage Hikes Until Mount Agung Volcanic Activity Subsides
(12/17/2017)
Americans in Bali at No Threat from Mount Agung Volcano
U.S. State Department Security Personnel Discuss Safety for U.S. Citizens at Baliís Police Headquarters
(12/17/2017)
Gas Consumption Dips in Bali
Fuel Consumption in Bali Down 20% Due to Mount Agung Business Slowdown
(12/17/2017)
Purchasing the Right-of-Way on the Highway
Landowners on Jalan Bypass Ngurah Rai at KFC-Pizza Hut Intersection in Jimbaran, Bali Reject Compensation Offered for Land Needed to Widen Highway
(12/17/2017)
Getting the Facts Strait
Foreign Legations in Bali Ask to Help Inform the World that Bali is Safe and Visitors are Not at Risk if Mount Agung Undergoes Large Eruption
(12/17/2017)
Lingering Problem of Baliís Mount Agung
Tourism Official Claim Negative Impact of Mount Agung Volcano Worse than 2002 Bali Bombing
(12/17/2017)
Leak of Fate
German Woman Falls 80-meters to Her Death from Cliffs at Suluban Beach, Pecatu, Bali
(12/17/2017)
Putting Baksheesh in the Backseat
Bali Airport Custom and Excise Office Re-declares its Intention to Eliminate Corruption
(12/17/2017)
All [News]!