Close
Bali Discovery Tours: Homepage
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Home Bali Contact Bali Practicalities Bali News Bali Services Bali Transportation Bali Sports Bali Excursions Bali Villas Bali Hotels
Home · News · Management Problems Causing Lion Air Slow-Down?
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Bali Hotels
Bali Villas
Special Deals!
Packages
MICE Handling
Bali Excursions
Culinary - Dining
Guided Tour
Bali Spas
Bali Sports
Diving
Golf
Bali Transportation
Car Rental - Selft Drive
Private Jet Charter
Bali News
Bali Services
Bali Practicalities
Bali Contact
Bali Career
Home
 
Bali Update
Subscribe to our free weekly newsletter!
 
PATA header
PATA Gold Award 2007
Bali Update
PATA Gold Award Winner 2007
 
Bali Contact
Bali Discovery Tours
Komplek Pertokoan
Sanur Raya No. 27
Jl. By Pass Ngurah Rai,
Sanur, Bali, Indonesia

Tel:
++62 361 286 283

Fax:
++62 361 286 284

U.S.A. Fax:(toll free)
1-800-506-8633

U.K. Fax:
++44-20-7000-1235

Australian Fax:
++61-2-94750419

24h:
++62 812 3819724

Bali Discovery

SITE PATA ASITA
Bali News

Management Problems Causing Lion Air Slow-Down?

Lion Air Flights Delayed for Hours at Bali Airport and Other Destinations Due to Apparent Industrial Unrest


Bali News: Management Problems Causing Lion Air Slow-Down?
Click Image to Enlarge

(9/1/2013)

Metrotvnews.com together with a number of other Indonesian media, reported major delays for Lion Air  passengers departing from Bali’s Ngurah Rai International Airport on Saturday and Sunday August 31 and September 1, 2013.
 
Hundreds of frustrated and irate passengers waited extended periods for their delayed flights to depart and, in at least one case, sat on the ground in the airplane for at least one hour waiting for a loaded plane to take off.
 
Passengers were reportedly compelled to sit for hours at departure gates 17 & 18 at Bali's demestic terminal without any news on when their flights would leave.
 
Industrial Action by Lion Air Ground Staff?
 
Radio Republik Indonesia reports that in response to widespread public complaints a spokesman for the Transportation Ministry, Bambang S. Ervan, said on Sunday, September 1, 2013, that delays on Lion Air in Bali were due to “internal problems” at the carrier.

Ervan said: “I have received a report from the (Bali) airport authority that there is an internal management problem at Lion Air. But, there is no explanation and Lion Air staff is refusing to handle flights. This has been happening since last night (Saturday).”
 
Hundreds of Lion Air passengers flying to various cities waited for hours on end without any explanation. Angry passengers verbally abused staff, pounding on counters at the departure gate. In Jakarta, hundreds of Lion Air passengers demonstrated at the airport, protesting their treatment by the low-cost carrier.
 
One European passenger flying from Bali to Jakarta on Sunday, September 1, reported on Facebook that his departing aircraft was hours late and, when it did depart, was overbooked with some passengers asked to sit four a three-seat aisle. He wrote that military personnel were assisting in the boarding process.
 
Ervan said his Ministry’s request to Lion Air to resolve the matter and address passenger complaints remained unanswered on Sunday.
 
Angkasa Pura, who manages the Bali airport, together with officers from the Indonesian Air Force, were deployed to assist stranded passengers with their baggage. Because of an increasingly tense situation at the airport, additional security personnel were assigned to maintain the peace.
 
Bambang S. Ervan said the government would urge Lion Air to take responsibility for the losses caused to passengers, both material and non-material, in accordance with Law Number 77 of 2011.
 
Ervan said the government would not "punish" Lion Air for causing losses to its passenger, preferring, instead, that the airline voluntarily take responsibility for its actions.
 
Passenger Rights in Indonesia – What you Need to Know

The Indonesian Ministry of Transportation has established laws that apply to all domestic air operations that stipulate the following levels of compensation in the event of flight delays:

  • Delays of 30-60 minutes: The airline must supply light food and drink refreshment.
  • Delays of 90-180 minutes: The airline must provide drinks, light refreshment, lunch or dinner. The airline is also obliged to book the passenger(s) on the next available flight or another airline.
  • Delays of more than 180 minutes: The airline must provide compensation in the form of food and drink, lunch or dinner.
  • If the passenger cannot be booked on the following flight or on another airline:  Passengers are entitled to accommodation until such a time they can follow a flight to their destination.
  • If the airline cancels the passengers’ flight:  The passenger is entitled to a full refund of the ticket price.
In the event of force majeure (i.e. weather or natural disaster), no compensation is due to the passenger due to flight delays other than a full ticket refund.


© Bali Discovery Tours. Articles may be quoted and reproduced if attributed to http://www.balidiscovery.com.


 
 
Bali News by Bali Update
Subscribe to the Bali Update
Receive the latest news from Bali by email!



Our [Privacy Statement] explains how we handle the data you are providing.

 
Bali News by Bali Update
Explore the Archive of the Bali Update
Find related articles in our news archive!




or try to use Google Search :

Home · Bali Hotels · Bali Villas · Bali Excursions · Bali Sports · Bali News · Site Map · RSS

Bali News: More News
Heinz's 100 Varieties of Indonesian Cuisine
Bookshelf: A New Approach to Indonesian Cooking by Heinz von Holzen
(10/20/2014)
We Get More Mail!
Folly has its Price. Spirited Comments of Disaffection Continue to Flow in About Bali’s Newly Renovated Airport
(10/20/2014)
Who Owns Bali’s Heritage
Legality of Badung Regency Funding of Taman Ayun Questioned by Badung Legislator
(10/19/2014)
The Gods Must be Irritated
French Climber Evacuated From Upper Slopes of Mount Agung
(10/20/2014)
Sauvetage en Mer
Bali Lifesavers Show Their Skills at International Surf Rescue Games in France
(10/19/2014)
Chefs Al Fresco in Sanur Bali
Bali Culinary Professionals to Meet at Swiss-Belresort Watu Jimbar on Saturday, October 25, 2014
(10/19/2014)
World Travel Agents to Meet in Bali
United Federation of Travel Agents to Meet in Bali November 16-19, 2014
(10/19/2014)
Travel May be Ebola’s Biggest Victim
Editorial: In the Unfolding Ebola Epidemic Crisis the Most Deadly Symptom May be Fear
(10/20/2014)
Human Charity – On the House
‘Together as One’ Fun Run Raises More than US$9.000 to Improve Housing for the Poor in Bali
(10/19/2014)
Passing Gas
Denpasar, Bali Mayor Joins Chorus Urging Port of Benoa Not be Used for LNG Depot
(10/19/2014)
Ignoring the Protests
Tirta Wahana Bali International to Go Ahead with Benoa Bay Reclamation Project
(10/19/2014)
Ease of Access
Indonesia Fails to Enforce Rules on Handicapped Access
(10/18/2014)
All [News]!