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Bali and East Indonesia Visitors Use Bank Indonesian Survey to List Their Complaints on Services and Facilities


Bali News: Bali, Indonesia, Bank Indonesia, Dwi Pranoto, Tourism Services in Bali, tourist survey
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(11/3/2013)

Bali Daily (The Jakarta Post) reports that a Bank Indonesia Survey seeking feedback from tourist visitors to Bali and Nusa Tenggara identified cleanliness, traffic congestion and problems with infrastructure as main source of tourists’ complaints.

Based on open-ended responses from 1,000 visitors who participated in the Bank Indonesia Survey, the main complaints highlighted were:

  • Absence of information on tourist spots, a problem that became more pronounced in remote areas.
  • A lack of standard pricing for goods and services.
  • Taxis that refused to use taximeters.
  • Dishonest and deceptive moneychangers.
  • Lack of specific language skills by tour operators and tour guides.
  • Lack of hygiene in public toilet and public facilities.
  • Dirty roads and beaches.
  • Poor road conditions.
  • Lack of tourist information centers and collateral materials (e.g. maps).
  • Lack of Wi-Fi spots.
  • Lack of designated smoking areas in public places.
  • Poor ferry service between Bali and Java.
  • Too many beggars.
  • Too many dogs on public streets
  • Congested roadways in South Bali.
  • Reckless drivers.
  • Aggressive hawkers.
  • Lack of reliable public transport.
  • High cost of airport taxes and visa-on-arrival
Dwi Pranoto, the head of the Bank Indonesia office for Bali and Nusa Tenggara said the survey was undertaken by the bank to help interested parties cooperate to improve tourism services in Bali.


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