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Review on the Sad State of Baliís Newly Renovated Airport Causes Many Bali Update Readers to Write
(4/20/2014) Bali Update Edition #917 carried a scathing review of the state of Bali’s newly renovated Ngurah Rai Airport written by tourism veteran Willem Loots.
Not Impressed with Bali’s New Airport brought a substantial number of emails commenting on Bali’s new airport.
Here’s a sampling:
“Most flights land at the same time. Leaving thousands of people trying to ‘get in’ to Bali. It took us over two hours after we landed!! **** that! They need to hire more people."
- Dan O’Donnell wrote to say:
“Really good article. My thanks go to Willem Loots for the writing of something very interesting and thanks to Bali Discovery for the informing us by printing this.”
“I totally agree with all the details expressed by your correspondent. We left Bali Tuesday April 8th and after the usual delays at check in negotiated the maze of the duty free area. Our flight departure gate was not displayed until 45 minutes before the flight was due to leave. This had the effect of about 250 passengers sitting, standing and lying in the general area when they could have been in the departure area. The lack of lounges such as the Dewi, Premier and Prada that were available in the old terminal adds to the general crowding of public areas. At the departure gate there was no orderly boarding they just opened the gate to the air bridge and the crush of people was ridiculous. All of this after the increase of departure tax (service fee) for an airport that is still a long way from finished and very poorly managed. Despite this we will still be back as Bali is much more than a badly-managed airport.”
- Chris Ryan from Australia chimed in:
“We departed February 12th, but Willem Loots’ description was right on. We would add an additional insult in that our ticket entitled us to the VIP lounge. What a farce! The food was horrible, the chairs were lined up, not matching and already in need of cleaning. I think they bought them second hand somewhere. The old airport was Bali, this new airport is the worse we've experienced.”
“I can sadly only agree. The airport is a confusing shambles and the wait for luggage after arriving can take more than 1 hour. It is a shame to see the potential for a world class facility wasted.”
I think this guy is wingeing about mostly teething problems at the airport No big deal.”
- Alan Lockett had a lone dissenting view:
“ I can totally agree with what this gentleman is saying. With airport to be paid by cash, with slow immigration, with an obligation to walk hundred of meters through duty free shopping area this airport is just a mess and a shame for all Indonesia. How can responsible managers not be aware of all these problems? Can thy go to see how Hong Kong and Singapore manage their airports?”
“I was also shocked at the airport departure fee hike, on the grounds of 'enhanced service(s). I also object to that stupid pathway through the corridor of luxury brands. Virtually nothing that reflects Bali or Indonesian goods or character, and then only 'high end', just the usual boring international brands.”
- Bali resident Peter Wrycza had this to say:
“And then it's amazing that in 2014 we have a terminal where it's virtually impossible to plug in a computer or 'device' to avoid battery drain.”
“Still trying to think what the enhanced services are for the hike.”
“Couples and families separated for the x-ray machines on some religious fanatic's whim?”
“I totally agree with this man, it is a disgrace plus bumping the visa and departure taxes up they should be dropping the lot . . .and as for the Garuda Business lounge - don't get me started!"
- Glenis from Australia wrote:
“Unfortunately I agree completely with this honest assessment. There simply is no comparison with airports like Singapore where they have done it right. What was omitted is the filthy carpeting, the unfinished baggage carousels and much more. Nothing about this airport says, 'Welcome to Bali - the Island of the Gods'? It screams bad planning, bad timing, poor execution and sketchy management. Like a bad amusement park ride, the only thing that is true is that all roads lead to the gift shop!”
- Randall Hayward had this to say: