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BHA Visa on Arrival Survey Results

Local Hoteliers Share Survey Results with Governor and Minister of Culture and Tourism.

(11/1/2004) A survey of 10,000 visitors checking into Bali Hotels conducted by the Bali Hotel Association (BHA) seeking feedback on the new Visa on arrival policy introduced on February 1, 2004, has just been completed. The survey, carried out in cooperation with the Bali Tourism Board (BTB), was the association’s response to requests from the Government for concrete data on the success or failure of the new visa policy.

The results of that survey were submitted on Friday, October 29, 2004 to Bali's Governor, I Dewa Made Beratha and visiting Minister of Culture and Tourism, Jero Wacik.

Highlights of the survey's finding include:

• 99% of those completing the survey indicated they were among those required to obtain visas for Indonesia.

• 20% of all respondent expressed disappointment with the lack of service and efficiency in visa processing. Even higher levels of dissatisfaction were reported among Japanese and Dutch respondents.

• Almost all respondents said airport service was discourteous.

• Half of the Japanese respondents found Bali's airport confusing to use.

• 20-30 % of all respondents claimed they had no prior information on the new visa regulations.

• Those required to apply for visas abroad before entering Indonesia complained that it took one to two weeks to complete the application process.

• Among those purchasing their visa at Bali's airport, processing time averaged 25 minutes, despite a government target of 10 minutes. Taiwanese tourist said the average waiting time was 48 minutes.

• More than 50% of those responding said their experience at the airport would probably deter them from a return visit to Indonesia.

BHA Chairman, Robert Kelsal said, "Arrival statistics indicate the recovery of tourism in Bali. But we are creating a precarious situation, with Bali's source markets becoming more limited as we experience declines in key source markets which historically produced quality visitors who stayed longer and consequently spent more."

BHA is lobbying the government to streamline processing of visas, allow 30 day in-country extensions of current visas, and for an increase in the number of countries allowed to obtain visas on arrival from the current total of 21.