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Making Indonesian Skies Friendlier and Safer

Tougher Rules on Airline Management and Mandatory Compensation for Delayed Passengers are Now the Law in Indonesia.

(6/30/2008) The Indonesian government is introducing a number new rules and regulations that should make the Republic's airways safer and more user-friendly for the general public. Among the changes now in place for Indonesian aviaition:

● Indonesian airlines that experience fatal accidents twice within a single year can have their directors or corporate officers connected with air safety and security made persona non grata, preventing their future employment within the Indonesian aviation industry.

● Airlines that fail to terminate directors or safety personnel when directed to do so by the Indonesian Civil Aviation Authority can have their operating permit "frozen" by the Government.

● The Government are creating more stringent "establishment" rules and experience qualifications for those wishing to launch an Indonesian airline.

● Indonesian airlines are now required to provide compensation to passengers when they fail to keep to their published schedules. Airlines whose flights leave between 30-90 minutes behind schedule are now required to provide passengers with light refreshments. Passengers delayed between 90-180 minutes are entitled to an airline sponsored meal or transfer to alternative flights operated by the carrier or competing carriers. Delays of more than 3 hours or 180 minutes compel the airline to offer accommodation to their stranded passengers.