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Protecting the Tourism Consumer in Bali

Indonesian Consumer Protection Agency Offer to Defend Tourists Rights in Dealings with Accommodation Providers and Businesses in Bali.

(4/23/2011) The Bali chapter of the Indonesian Consumer Protection Agency (BPKN) is preparing to extend its services to tourist visitors to Bali.

Tina Hada, the Chairman of the national BPKN, at a ceremony to encourage the development of an active BPKN presence in Bali, said, "Bali's tourist consumers need protection, and the need to satisfy these consumers must be appreciated by both entrepreneurs and the government."

She continued, explaining that both domestic and international tourist visitors who do not receive satisfactory service from business owners – accommodation providers, restaurants and places of entertainment - are eligible to make formal complaints to the Bali LPKSM.

Tini also told Antara Bali that her agency would soon hold a consumer complaints month in Bali in order to persuade businesses to focus on customer satisfaction.

Tini said the presence of a consumer protection agency in Bali will help ensure satisfaction for tourist visitors and, in turn, persuade them to return to Bali. This will also have the added benefit of ensuring the long-term sustainability of Bali's tourism industry, which will guarantee the people's welfare in years to come.

[Indonesian Consumer Protection Agency]