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Leaving on a Jet Plane, Just Later

Indonesian Government Cites Lion Air and Batavia Air for Substandard On-Time Performance.

(8/7/2011) Bisnis Indonesia reveals that the Indonesian Department of Civil Aviation has published on-time performance figures for Indonesian air carriers with Batavia Air and Lion Air earning “red card” results for managing to fly on schedule less than 70% of the time.

Meanwhile, Garuda is providing the best on-schedule service, keeping to their timetable 86.98% of the time.

The results for on-time performance as compiled by the Indonesian Director General of Civil Aviation for the period January – April 2011:

            Airline                                         On Time Performance (%)
• Garuda Indonesia                                                86.98
• Merpati Nusantara                                               75.60
• Sriwijaya Air                                                        74.90
• AirAsia                                                                 71.96
• Batavia Air                                                           68.83
• Lion Air                                                                66.45

The government views a 70% on time performance rating as the minimum standard of passenger service that must be maintained by an airline. As a result, the government has put both Batavia Air and Lion Air on warning and is monitoring them closely for improvement in services.

The Indonesia government grants “special commendations” for airlines operating on time above 90% of the time, an acceptable  “green” rating for airlines operating to schedule between 80-90% of the time, “yellow” for companies with ratings between 70-80% and sub-standard “red” ratings for airlines falling below the 70% mark.

Both airlines have been cautioned to stop over-scheduling their fleet of aircraft, hire sufficient crew to support aircraft utilization rostering and ensure that reserve passenger capacity is on standby to prevent schedule collapse.

In response to warnings from the government, Lion Air has recently hired 100 new crew, including foreign pilots, to approach the recommended crew to aircraft staffing ratio of 3.5:1.

Meanwhile, Batavia Air has issued assurances that maintenance on their fleet will be improved to help maintain schedule services and additional crew have been sourced.