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The Compensations of Air Travel

Indonesian Air Travelers Entitled to Range of Compensations from Air Carriers Starting from Mid-November 2011.

(10/9/2011) By mid-November 2011, the Indonesian government will implement a new law to protect the interest of the consumer flying in Indonesia.

Under the terms of the Ministry of Transportation Law No. 77 of 2011:

Airlines are exempted from compensating passengers when flights are cancelled or delayed because of weather conditions or for technical problems outside the airline's control. Technical problems beyond the airline’s control would include the closure of an airport, airport disruption and delays caused by long lines of airplanes waiting for landing or take-off permission.