Due to the cessation of all flights by Merpati Nusantara Airlines and pending a future announcement on when the airline might resume scheduled flight operations, Merpati has put the following steps in place to assist passengers holding tickets and flight confirmations on cancelled flights.
- The telephone number for the Merpati Call Center of 0804 1 621 621.
- Merpati is attempting, whenever possible, to book their passengers onto alternate flights flown by other national air carriers.
- Passengers seeking rebooking should contact the Call Center and have their booking code number available to assist Merpati in identifying the original booking and seeking alternatives.
- Passengers who cannot be rebooked on an alternate flight can obtain a refund of their tickets. Merpati advises that the refund process could take up to 30 days.
A Merpati Nusantara s
pokesman, quoted in the national media, has expressed regret apologized for the many inconveniences recent developments have cause to Merpati passengers.
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