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Improving Service at Indonesia's Airports

Angkasa Pura and Tourism Department Join Forces to Improve Customer Service Among Front Line Staff at All Indonesian Airports.

Bali News:
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(5/24/2008) reports that the Department of Tourism and Culture and Angkasa Pura - the company charged with the commercial management of Indonesia's major airports have signed a memorandum of understanding agreeing to improve service standards at all major airports across the Country.

The agreement was signed by the Director General of Tourism Destination Development, Firmansyah Rahim; the CEO of Angkasa Pura I, Bambang Darwoto; and the CEO of Angkasa Pura II, Edie Haryoto.

Attending as a witness at the signing ceremony was the Indonesian Minister of Culture and Tourism, Jero Wacik, who said: "The first impression of Indonesian tourism is in eye of the visitor as he or she arrives at an airport. When the service is good, we can become a positive destination that will be visited time and again."

Included in the terms of the memorandum of understanding were agreements for the Department of Tourism to supply trainers and training material for airport staff while Angkasa Pura will allocate training space and sufficient time for "front line" service staff to follow the scheduled training sessions.

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