Bali Discovery Tours: Homepage
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Home Bali Contact Bali Practicalities Bali News Bali Services Bali Transportation Bali Sports Bali Excursions Bali Villas Bali Hotels
Home · News · May We Have a Moment of Your Time?
Bali Hotels, Bali Villas and Bali News from balidiscovery.com
Bali Hotels
Bali Villas
Special Deals!
Packages
MICE Handling
Bali Excursions
Culinary - Dining
Guided Tour
Bali Spas
Bali Sports
Diving
Golf
Bali Transportation
Car Rental - Selft Drive
Private Jet Charter
Bali News
Bali Services
Bali Practicalities
Bali Contact
Bali Career
Home
 
Bali Update
Subscribe to our free weekly newsletter!
 
PATA header
PATA Gold Award 2007
Bali Update
PATA Gold Award Winner 2007
 
Bali Contact
Bali Discovery Tours
Komplek Pertokoan
Sanur Raya No. 27
Jl. By Pass Ngurah Rai,
Sanur, Bali, Indonesia

Tel:
++62 361 286 283

Fax:
++62 361 286 284

U.S.A. Fax:(toll free)
1-800-506-8633

U.K. Fax:
++44-20-7000-1235

Australian Fax:
++61-2-94750419

24h:
++62 812 3819724

Bali Discovery

SITE PATA ASITA
Bali News

May We Have a Moment of Your Time?

ASITA Bali Executive Wants Government to Survey Visitor Satisfaction.


Bali News: Bali, Indonesia, ASITA, questionnaire, Bagus Sudibya
Click Image to Enlarge

(6/11/2011)

The coordinator for Bali, NTB and NTT for the Indonesian Association of Travel Agents (ASITA), Bagus Sudibya, is recommending that the government distribute questionnaires to tourists staying in hotel in order to measure the quality of service within Bali's tourism sector.

Quoted by Bisnis Bali, Sudibya said on Wednesday, June 8, 2011, that the proposed questionnaire would help the government monitor tourist satisfaction during their stay in Bali. He explained that tourists could be urged to fill out the government questionnaire that can be given to them while staying at a hotel and collected at the hotel or airport before the tourist leaves the country.

Sudibya described that the government in its role as a regulator must seek information on the level of satisfaction experienced by Bali visitors. Customer satisfaction should, according to Bagus, encompass all aspects of service experienced by tourists during their Bali stay. In the proposed questionnaire the tourists can be asked about the quality of service at Bali's Ngurah Rai Airport, tourism transport services, hotels, the quality of guides, services provided by tour agents, the experience of visiting Bali's tourist attractions and souvenir shops. He said the questionnaire should be presented in several foreign languages to facilitate understanding by international visitors.

Bagus contends that if Bali wishes to be serious in managing tourism, it is mandatory that Indonesia constantly strive to improve the quality of the service provided to tourists. "A country that is serious in managing tourism will certainly make a questionnaire measuring satisfaction and product quality," added Sudibya.

He said that the regency and municipal governments of Bali all levy hotel and restaurant taxes (PHR). The taxes collected should be used to improve satisfaction levels. Sudibya urges that the regency of Badung, as the biggest recipient of PHR funds, could commence the program of questionnaire distribution. He said that on a practical level there needs to be an agency that distributes and collecting the completed survey forms. Saying the forms have to be easy to understand, Bagus said a minimum of 10 questions should be included in the forms and that negative reports (e.g. such as the ‘head hunting' practices within the Chinese market) should receive the attention of the government for follow up action.

Said Sudbiya, tourism operators who provide services that are unethical should be given corrective measures in accordance with the law.


© Bali Discovery Tours. Articles may be quoted and reproduced if attributed to http://www.balidiscovery.com.

       

 
Bali News by Bali Update
Subscribe to the Bali Update
Receive the latest news from Bali by email!



Our [Privacy Statement] explains how we handle the data you are providing.

 
Bali News by Bali Update
Explore the Archive of the Bali Update
Find related articles in our news archive!




or try to use Google Search :

Home · Bali Hotels · Bali Villas · Bali Excursions · Bali Sports · Bali News · Site Map · RSS

Bali News: More News
Time to Stand Together
Generosity.com Fund Established for Family of Police Sub-Inspector Wayan Sudarsa Killed on Kuta Beach on Wednesday, August 17, 2017
(8/21/2016)
A Day Dedicated to the Endangered
Bali Safari and Marine Park Salutes International Orangutan Day and International Elephant Day
(8/22/2016)
Bangkok Near the Bali Bypass
Too Good Not to Share: DD Warung in Sanur Ė Home of Authentic Thai Cuisine
(8/21/2016)
Setting Things Right Again with the Cosmos
Legian Village Community Perform Ritual Cleansing of Murder Scene Where Bali Policeman Died
(8/21/2016)
Suspected of Murder
David Taylor and Sarah Connor Now Formally Named as Suspects in Murder of a Bali Policeman
(8/21/2016)
Costly Coffin Nail
Indonesia Considers Increasing Price of Cigarettes to Rp. 50,000 a Pack
(8/21/2016)
A Case of Mistaken Identity
Police Admit they Initially Placed the Picture and Name of the Wrong Foreigner in Search for Those Involved in the Death of Balinese Cop
(8/21/2016)
Objecting at Go-Jek
Go-Jek Drivers Protest Changes in Transportation Fees and Bonus Schemes
(8/21/2016)
Caught with Cats
East Javanese Man Caught at Gilimanuk, Bali Trying to Smuggle Jungle Cats and Civet Cats into Bali
(8/21/2016)
No Decoration for this Driver
Horrendous Truck Crash on Jalan Bypass in Sanur Leaves Two Dead and a Score Injured
(8/21/2016)
Does Anybody Know My Name?
Australian Fugitive Mounts his Own Defense in Denpasar, Bali Court on Multiple Immigration Violations
(8/21/2016)
The Need for Chinese Checkers
Illegal Chinese Workers in Baliís Travel Sector Accused of Destroying Islandís Image
(8/21/2016)
All [News]!